How Apollo Care is helping make Vincent Court an even better place to live and work
This year, Vincent Court has continued to deliver excellent care to residents, maintaining its overall 4-Star Rating on My Aged Care.
November saw the implementation of the New Aged Care Act, one of the most significant reforms the sector has seen. For providers, this marks a new era of rights, risk, and responsibility, demanding stronger governance, transparency and consumer focus than ever before.
Apollo Care’s specialist support ensured Vincent Court was prepared to meet the 22 key provider responsibilities and the strengthened aged care standards.
Our expertise, investments in technology, built environment and a program of continual improvement also ensures the future of this community looks bright.
Clinical care
- Vincent Court’s care minutes increased and now exceed the required targets
- We extended the rollout of the BestMed medication software that:
- Streamlines the prescribing and supply of medications for doctors, pharmacists and care staff
- Improves the accuracy of medicine administration
- Tracks data to drive safety and quality improvement
- We aligned our policies and practices to the new Aged Care Act
- We commenced the upgrade of the Nurse Call system to enable direct alerts to handheld care devices for faster response times
- Our teams use Australia’s most advanced handheld care technology to give them more time with residents, and less time on paperwork
Resident wellbeing
- Vincent Court’s Residents’ Experience Survey on My Aged Care was maintained at 4 stars
- We expanded our Resident Wellbeing Program to support, inspire and enrich lifestyle initiatives. Our new Lifestyle Steering Committee provides a national level of governance and support for this Program
- Apollo Care’s investment in a National Lifestyle Coordinator is benefitting residents and staff. This Coordinator:
- Provides ongoing support, development and inspiration to our Lifestyle Team to continue to strengthen Vincent Court’s lifestyle program
- Facilitated Apollo Care’s inaugural Lifestyle Development Conference, attended by the Lifestyle Team
- Facilitates a regular Lifestyle Governance Forum where all Apollo Care lifestyle leads collaborate, review and plan together
- We’ve implemented initiatives to improve our food service and dining experience and ensure they align with the new Act:
- Upgraded the position of head cook to qualified chef
- Extending the rollout of Simple Food technology to improve resident ordering process, menu planning, allergy management, and equipment maintenance and compliance
- Refurbishing and reopening a new dining room in Jacaranda Household with new furniture and senses of home
- Introduced a 24-hour snack station so residents can access refreshments outside of regular mealtimes
- Improving nutrition with 6-monthly on-site menu reviews by a Dietician
- Conducting regular Food Focus meetings with residents and families
- Commencing a food audit process
Our team
- We’ve grown our permanent workforce by 4.4%, reducing our reliance on agency staff
- We secured rental accommodation to provide affordable accommodation to new staff
- 73% of staff participated in our staff engagement program that boosts wellbeing, drives a positive and engaged mindset, and focusses staff on what’s best for everyone at Vincent Court
- Staff celebrated 59 inspiring examples of excellent care through this program
- We implemented Humanforce software to improve rostering systems and help optimise permanent workforce growth, productivity and compliance
Our community
- We completed the $1M refurbishment of Jacaranda House, with 8 resident suites, a shared kitchen, lounge and dining room, and direct access to the outdoors.
- We made Vincent Court safer by implementing Rapid Global sign-in software for visitors and contractors
- We continued to develop Australia’s first AI-powered aged care analytics portal, Operations Insight Suite (OIS) that the Vincent Court team is using to enhance their business performance and care delivery
- Vincent Court has stayed proudly local, guided by a Board that reflects the unique needs of our area